Thank you Forbes for highlighting my piece of bringing together the speed of a startup culture with the values of a corporate culture. The blended culture has lead to remarkable experiences for our clients. To be big it’s important to start small! https://www.forbes.com/sites/forbestechcouncil/2019/11/07/to-make-a-big-transformation-you-have-to-start-small/#1b06ccae1277
Today, I joined an all-star team on a panel at Finovate on an exciting discussion around delivering the next generation in customized customer experience. I took part in a dynamic panel today with leaders across startups as well as big companies came together. We answered many questions that challenged what the future of the digital…
Wow, what a turn-out of over 1500+ product professionals in NYC area for ProductCon 2019. It was remarkable meeting so many aspiring product oriented folks. The future of product in NYC looks so bright. Watch my talk here.
Thanks Brian Ardinger and InsideOutside.io. You are doing remarkable work on your podcast series of highlighting stories within the digital community. Honored to be on the show to share my team at Northwestern Mutual’s story. #customerexperience #digitaltransformation #podcasting Listen to the podcast here.
“To build exceptional customer experiences, build with clients and not just for them.” Thanks to Argyle for allowing me to share how my team and I at Northwestern Mutual obsess about co-creating products with our clients and advisors.#ArgyleCXhashtag #customerexperience#cocreation # hashtag#cx
When Northwestern Mutual embarked on a transformation to create the ultimate client experience, my team’s responsibility was to build the company’s first-ever set of mobile apps for clients. Research suggested that one target group of advisors and clients wanted a mobile app – and we assumed they would be our highest adopters. Much to our…
“Whether your clients swipe, type or print, all their voices should be heard to build meaningful products.” Thanks Argyle for this powerful piece and opportunity to share our story. http://bit.ly/2UV5hts
Great piece by Kimberly Zhang at Under30CEO. Very true, if she has these 5 traits you need to hire her ASAP! Thanks for the mention team. hashtag#productmanagerhashtag#emotionalintelligence Read more about it here.
If you’re a product manager, you’ve probably been asked to work on a project within a tight deadline, which means putting in extra hours late-night and weekends. When that happens, who are the people you want on your team? What adjectives would you use to describe them?
When I asked these questions at a talk I gave at Product School, the answers were not smart or successful. The adjectives were patient, flexible, thoughtful, collaborative, empathetic, and even funny. That’s because if you’re going to spend that much time with people in close quarters, you better like them and get along.
With product managers, the softer, more compassionate side, is extremely important because…
“Read the entire article on medium below.”
https://medium.com/pminsider/why-i-hire-product-managers-based-on-emotion-over-experience-e13c184c7e51