“Whether your clients swipe, type or print you need to build a remarkable consumer experience for all generations. Make time to research all of them and strive to enhance everyone’s experience at once.” Thank you Argyle for letting me share our story as the keynote at the consumer experience leadership forum. hashtag#ArgyleCX hashtag#leadership
“The Northwestern Mutual digital team is obsessed about client experience and so are our advisors. By bringing advisors and business partners into our design thinking process we are creating remarkable experiences together. It is amazing to see our advisors sketching concepts and prototypes alongside the team.” It was great sharing our story at Google’s #SprintCon18…
“Be bold, but have empathy. Obsess about winning over your critics. Don’t deliver a presentation – put on a show they will remember.” These were some of the keys to disruption we discussed Northwestern Mutual used to transform our digital organization. Thanks TechDay HQ for letting me share our insights with others in the LA…
“We have an exciting digital road ahead of us but let’s reflect back and be proud of how far we have come.” Thank you Angie Leonetti and Kevin O’Connell for having me share our digital story with your amazing group of Northwestern Mutual Tampa advisors. hashtag#tampa hashtag#walletstruggles hashtag#straighttalk
95% of products fail because the focus is on the solution, not the problem. At today’s #FallExperimentMKE, my talk and our panel with Roman Geyzer and Mike Fishbein talked about how to validate an idea before investing time and money. Thanks to the Northwestern Mutual and Alpha (alphahq.com) teams for an amazing day in Milwaukee….
NM has went from under 100 digital releases, 2 years ago and this year going to break 4,000 releases. This and many more highlights around mobile, digital, and advisor experience was my topic of discussion to our advisors from five network offices across the Pacific Northwest. Spokane, Washington is a beautiful area with so many…
Technology will never replace the human experience, but it DOES enhance it. Very grateful for being the keynote speaker at the NM Conference and having the chance to share our digital future with our top Chicago area advisors. Thanks to Ryan Kramer and crew in #Chicagoland.
“While balance is important, product teams have to be sure that they’re continuously iterating and making forward progress.” This and many other topics discussed as I was a part of a panel alongside some great leaders on how to balance innovation while dealing with legacy products. Read more.
Today, I had the opportunity to present as the keynote speaker at World Product Day at CapOne Labs in New York. The event is organized by ProductTank and brings together leaders in the industry from across 43 countries for one day to discuss product advancements.